Refund policy

We offer a 7-day return policy at Fiovarni. This means you have 7 days from the date you receive your item to request a return.

Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

  • The item should be in original condition (unworn or unused)

  • It should have the tags still attached

  • The item must be in its original packaging

  • You will also need to provide proof of purchase (e.g. receipt or order confirmation)

How to Start a Return

To initiate a return, simply contact us at contact@fiovarni.com. You’ll receive further instructions along with a return shipping label. Please ensure you follow the provided instructions to avoid any delays.

Please note that returns must be sent to the following address:

Fiovarni Returns
71–75 Shelton Street,
London, WC2H 9JQ,
United Kingdom

Items sent back to us without prior approval (without initiating a return request) will not be accepted.

If you have any questions about the return process, feel free to reach out to us at contact@fiovarni.com.

Damages and Issues

We encourage you to inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, please contact us immediately at contact@fiovarni.com so we can address the issue promptly and make things right.

Non-Returnable Items

Certain items cannot be returned, including products that are used only once (e.g., screen protectors). If you’re unsure whether your item is eligible for return, don’t hesitate to get in touch.

Please note that sale items and gift cards are non-returnable.

Exchanges

The quickest way to get the item you want is to return the current one, and once the return is processed, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without any justification. To be eligible, the item must be in original condition (unworn or unused), with tags, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your return is approved, we’ll process your refund through your original payment method within 10 business days.

Please note that it might take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since the return was approved and you haven’t received your refund, please reach out to us at contact@fiovarni.com.